Returns & refunds
30 days to let us know if something isn't right.
Last updated: November 1, 2026
We want you to be happy with your order. If something isn't right, email [email protected] within 30 days of delivery and we'll sort it out.
Damaged, faulty or wrong item
Send us your order details and a photo or short video of the problem. We'll offer a free replacement or a full refund, your choice. In most cases you won't need to send the item back.
Order never arrived
If your order hasn't arrived within 20 business days of purchase, contact us for a replacement or full refund.
Changed your mind
- Email us within 30 days of delivery before sending anything back. We'll reply with the return address and instructions.
- Items must be unused and in their original condition and packaging.
- Return shipping is paid by the customer and we recommend a tracked service. Original shipping was free, so nothing is deducted for it.
- Once we receive and check the return, we'll refund the item price.
For hygiene reasons, items that have been used (for example drain catchers, sink strainers and mops) can only be returned if they are damaged or faulty.
Cancellations
Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.
How refunds are paid
Refunds go back to your original payment method through Stripe. Once we issue a refund it usually appears within 5–10 business days, depending on your bank.
This policy doesn't affect any rights you have under applicable consumer protection law.